On Quality: You get what you pay for

This article was originally published in Advocate: Journal of the National Tertiary Education Union, where I now have a regular column, “Knowledge *is* the Economy, Stupid”.

Everybody’s talking about quality. We’ve had the review of the Australian Qualifications Framework, the establishment of the Tertiary Education Quality and Standards Agency and now the Government’s Higher Education Base Funding Review, which intends to benchmark course quality and student engagement. This latest review posits quality against cost in its very first dot point. If ‘you get what you pay for’, it would seem Australia has a problem given our lack of investment in higher education over the past 20 years.

The Base Funding Review echoes the higher education reforms in the 2009 Budget, which “stated the purpose as enabling Australia to participate fully in, and benefit from, the global knowledge economy.” All of this may well be laudable so long as we have a shared understanding of what is meant by ‘knowledge economy’. In a knowledge economy, human capital is highly valued, as people are the keepers of knowledge, and we are the connectors in an economy that is globalised and fluid. A knowledge economy should create critical, engaged, cosmopolitan citizens. It should value fairness and civility. If it is truly a knowledge economy, it must surely promote greater levels of participation in higher education as knowledge begets knowledge.

So how is Australia faring in its performance as a would be knowledge economy? Will our recent focus on quality improve our performance? Not so long as we continue to undervalue the human capital driving the economy, which we have systematically done for decades. While the current Government promises reform and has demonstrated some commitment by increasing higher education funding in the 2009 Budget (but not the 2010 Budget), it has a long way to go to recover from chronic underfunding by previous governments. Between 1995 and 2004, Australia was the only country in the OECD to have reduced public expenditure on higher education in real terms, leading to a situation where less than half of the sector’s funding is now public money. Private contributions are amongst the world’s highest, and we are now much closer to the USA than the UK in our reliance on student contributions (though the recent Browne Report there has signalled their intention to increase student contributions as well). While there are reasonable arguments for requiring some level of student contributions in a rapidly expanding higher education system – the most compelling being that one should contribute to a degree that virtually assures one a private benefit in the form of higher salary – there are equally compelling arguments to cap student fees and maintain public investment to ensure the broadest possible participation in a burgeoning knowledge economy.

On campuses, we all know what the consequences of decreased funding and increased reliance on student fees has meant. Australia’s staff to student ratios are now amongst the world’s highest, we perform poorly in international comparisons of student satisfaction surveys, more universities are offering voluntary redundancies than pay rises, and the sector has the second most casualised workforce in Australia. Remuneration, conditions and career pathways are woeful for casuals, many of whom are postgrads, the present and future leaders of Australia’s knowledge economy. Meanwhile, they live on stipends that sit at or below the poverty line, working far more hours than they’re paid to, as institutions consistently knock back requests for greater job security, recognition and participation in a collegial environment. Universities tell us they can’t afford to pay casuals more because of lack of government funding, as government tells us universities are not getting their priorities straight by investing in human capital.

Whose fault is this? Ultimately, we’re all to blame. Each time a casual academic accepts another exploitative contract, offered by a permanent staff member suffering workload issues that are exacerbated by a head of school who is ensuring the faculty dean will be happy with her bottom line, we get it wrong. And when the Australian public votes for a government that doesn’t invest seriously in the nation’s education and accepts that 25% of our educational dollar will fund private education, we get it wrong. And when peak bodies for the elite argue for a blurring of our qualifications that would allow doctorates to be situated on two of the 10 AQF levels, thereby damaging the integrity of the globally recognised PhD, they get it wrong. And when the Government continues to fund education in short, uncertain grant cycles and expects Australia to be a leader in research and innovation, they get it wrong. And when the Government makes grand plans to improve access to higher education for all, but fails to appropriately fund the increased numbers of students in real dollars that provide real lecturers and tutors and real desks in classrooms that are not overcrowded, they get it wrong.

The only way to fix our current broken system is to take all this talk of quality and cost and invest in people, for we are the knowledge economy.

The University of Melbourne’s Response to my Resignation from Council

I only just discovered this on Crikey from the 10th of December – it’s Melbourne University’s response to my resignation from University Council (and paywalled, so full text below) – my responses are in italics:

Melbourne University:

Christina Buckridge, Corporate Affairs Manager, University of Melbourne writes: Re. “Why I resigned from the University of Melbourne Council” (yesterday, item 15) & “Leaked email: Teach for free? Melbourne uni councillor calls it quits” (Tuesday item 14).It is regrettable that Tammi Jonas has decided to resign from the University Council where, as member elected by graduate students, she could have raised concerns and had them thoroughly and sympathetically considered.

How disingenuous to suggest that the Melbourne Graduate Student Association (GSA, formerly UMPA) had not been lobbying on the issue of exploitation of casual labour for YEARS – well before my time as President and certainly during. You can read blog entries from that period here. And as an elected member of Council I had repeatedly raised these issues, as I did on just about every university committee before that. The response usually takes one of two forms: a) we don’t know what you’re talking about – our policies don’t allow such things or b) tutoring is all part of training, so of course it’s not going to be that well paid. See the uni’s response below for proof.

Ms Jonas is wrong in claiming that the Arts Faculty made a ‘strategic decision’ to stop paying postgraduates.

Have a look at this blog entry on what was going on in Arts in 2008. To my knowledge, it wasn’t official ‘policy’ to stop paying, but subject coordinators were told not to offer any paid positions guest lecturing, and passed it on to their postgrads, who expressed the quandary it put them in.

Dean of Arts Professor Mark Considine says it has never been suggested that graduate students should give lectures or tutorials for free. While Schools within the Faculty experiencing straitened circumstances might have cut back on the number of guest lectures, it is not the Faculty’s policy to ask people to give tutorials/lectures without payment. Postgraduate students are an important — and paid — part of the Faculty’s tutorial program which rolls on as usual.

Again, the company line simply doesn’t match the reality. See my earlier blog post with stories from real postgrads, some of whom had been asked and were giving guest lectures for free. Is the University suggesting these people are LYING?

Of course, some guest lecturers — retired honorary staff, for instance – may elect to present a lecture pro bono.

The email inviting Ms Jonas to take part in the Melbourne School of Graduate Research (MSGR) 2010 programs should not have been sent; no other postgraduate students have been invited by MSGR to teach into 2010 MSGR programs without payment. MSGR does not condone requiring postgraduate students to work without payment. However, some staff, and very rarely postgraduate students, may volunteer to take part in MSGR student enhancement programs but that is their decision alone — there is no compulsion.

My word. Compulsion is interesting, don’t you think? Of course nobody is strong-armed into working for free, but they’re not employed if they don’t work for too little, or in some cases, don’t agree/offer to guest lecture for free. And for those who believe that tutoring is important to developing their career as an academic, surely such exploitative practices amount to compulsion.

The University’s position is that if people are in employment, they are required to be paid in line with University policy.

Can somebody PLEASE pass that information on to the lecturers who are simply grateful when someone will teach for free since they will otherwise need to fund them out of their already limited grant money (if they even have any)?

Current rates for casual tutors at Melbourne are $104.84 ($125.37 with a PhD) an hour for the initial tutorial and $69.90 ($83.57 with a PhD) for repeat tutorials. These are standard for the industry and comparable to other countries. The hourly rate is way above average wages.

NB: $104.84 is for three hours work, not one – preparation, contemporaneous marking, student consultation & delivery. That is, it’s the same as the pay for marking at $34.94/hour, and some tutors are not paid for marking. Here’s the text from the University’s Personnel and Procedures Manual:

‘Tutorial’ means any education delivery described as a tutorial in a course or unit outline, or in an official timetable issued by the University. A casual staff member required to deliver or present a tutorial (or equivalent delivery through other than face to face teaching mode) of a specified duration and relatedly provide directly associated non contact duties in the nature of preparation, reasonably contemporaneous marking and student consultation

However it is important to note that postgraduate study is usually a full-time occupation and tutoring should not be used as a prime source of income.

And yet if you’re fortunate enough to have a scholarship, you’ll be living below the poverty line, and if not, you’ll certainly need to work, preferably in your field… a conundrum? I have heard sympathetic senior academics make the argument to pay tutors better to management: “We don’t want them to have to work in petrol stations, do we?”

In recent negotiations towards a new enterprise agreement, the University has agreed to increase the casual loading, ensure that all casual marking is paid at a separate marking rate (currently $34.94 per hour) and that casual academics have access to University facilities over semester breaks. The University is committed to improving conditions for casual staff during this round of bargaining.

This is good news, of course, though insufficient. What about paying casual academics when they continue to respond to students out of semester? Or attend student academic misconduct hearings? Or respond to online forums on the uni’s Learning Management System? Or attend meetings?

Also where there is evidence that a casual staff member, or any staff member for that matter, is not being paid in accordance with University policy or that there is a mismatch of expectations about the work they are required to do, the University acts to correct it.

It seems to me that the only action the University usually takes is to quickly deny there was ever a problem. If you believe their official responses, whether at Council, on committees, or in the media, academics (both casual and permanent) are just prone to whinging and are seriously misguided about the ‘reality of the situation’. How patronising, insulting and wrong. Until they stop denying there is a problem, what hope is there that conditions will improve? Analogies with national denialists abound here.

Why I resigned from the University of Melbourne Council

Here’s the article I had published in Crikey on Wednesday 9 December 2009.

Melbourne university post grad student Tammi Jonas writes:

On Monday, I resigned from the University of Melbourne Council in protest against the University’s exploitation of its casual labour force, which is largely made up of postgraduate students. I myself was asked to teach a seminar for free that I had previously been paid to present, and chose to use my own example to fight for the many others who are all too frequently put in this untenable position.

You can read my resignation in yesterday’s Crikey, or else on my blog, as well as the email inviting me to teach for free. The withdrawal of my labour from an exploitative system is a strategic and ideological choice I started to make a few years ago when I opted out of tutoring in the Arts Faculty, where remuneration and conditions are woeful, as they are at so many Australian universities.

So a few facts: casual staff are delivering about 50% of the university sector’s teaching, Data from DEEWR also shows that there are more women than men employed as casuals, which has particular implications for women with children, who we know are still doing the lion’s share of caring for children. Casual staff have no paid leave and no job security, let alone a clear career pathway. As the sector grapples with understanding how it will replenish its ageing workforce, it continues to employ people under casual contracts with no plan to integrate them into the future workforce. Meanwhile, some 60% of Australia’s PhD graduates leave the sector entirely, a figure that has been climbing steadily for many years.

So what does all of this mean to the average postgrad who thinks, ‘great, I’d love to teach!’ There is great disparity in wages and conditions between institutions – I’m assured that Melbourne University is by no means the worst offender.

Many tutors attend lectures as part of their preparation for tutorials, but at most institutions this is unpaid. The Head of the School of Political and Social Sciences at Melbourne has informed his casual staff that “Tutorials are not designed to go over lecture content – they should be capable of standing alone. Where they are merely going over lecture content, they are not doing what they are designed to do.”

This is a total furphy – of course tutorials are designed to support the lecture content, though not to slavishly ‘go over’ it. Would he be happy if the lecture that week was on racism in the media and the tutorial was on feminism in India? This same head of school also asserts that there is no need for face-to-face meetings between subject coordinators and tutors, and that the “LMS [an online space for learning materials, with discussion forums] seems a suitable format in which staff can communicate with each other.”

This is his justification for not paying for meetings – whilst tutors spend MORE UNPAID time on the LMS. Tutors are also often asked to give guest lectures without pay, sometimes ‘lucky’ to receive a bottle of wine. A lecture can take up to a week to prepare when you’re doing it for the first time, so even when it is paid at the rate of 3 hours per hour of delivery, it’s totally insufficient.

Many tutors are not provided with any office space in which to work or consult with students, and those who are must share an office, which can be very awkward if meeting with a distressed student. Those without offices meet with students in cafes or other public places, which is even more awkward with a distressed student.

Many casual staff talk about ‘semester bleed’, whereby they must attend to issues around academic misconduct and students contesting their marks well after their contract has finished. And a number of universities don’t even pay for end of semester marking, which can take dozens of hours to complete. It is unconscionable that institutions whose very raison d’etre is to contribute to the global public good are exploiting their least powerful members. The old ‘we don’t do it for the money’ argument has worn thin.

I say no matter WHY we do it, they’re going to have to pay us.

Stop the Exploitation of Casual Labour in Universities!

At the recent State of the Industry conference in Sydney, there was a great deal of talk about the exploitation of casual labour in universities, especially that provided by postgraduate students. The very next week, I was invited to teach a seminar for free that I have been paid to deliver for nearly two years. In outrage and out of solidarity with others in similar situations, I decided to resign immediately from my position on Melbourne University Council and use the example to reinvigorate the long-standing campaign to improve remuneration and conditions for casual academics. I somewhat naively thought that I would send my email to the University Council, receive a dismayed response, and continue with the campaign in my role next year as President of the Council of Australian Postgraduate Associations (CAPA). I say naive, because somebody immediately leaked the email to Crikey. Since it’s now public, but behind a paywall, here is the email, with two minor omissions to attempt to protect the privacy of staff members who are not willingly complicit in this system of exploitation, and who should not be placed in such a position as to have to ask postgrads for free labour.

CAPA will be very active next year in attempting to secure better remuneration and conditions and improved career pathways for casual academics, as well as more access to resources and collegial cultures, and we hope to work closely with the NTEU on this. I urge all casual academics to make your voices heard, and to withdraw your labour if it is not being appropriately rewarded, if you are in a position to do so. For those in better circumstances, I urge you to show your support for the others!

The email in question:

Dear Chancellor and fellow Councillors,

It is with disappointment that I submit my immediate resignation as a member of the Melbourne University Council.

Below is an email I received from a staff member at the Melbourne School of Graduate Research inviting me to teach a seminar for which I have been paid these past two years for free, due to lack of funding. (The staff member, by the way, was mortified to be put in this position, and has always been a great proponent for paying the presenters, as well as an excellent coordinator.) As most of you will know, I have been campaigning against the exploitation of casual labour, especially that of our postgraduate students, at both the campus level as President of UMPA (now the GSA) last year and nationally as VP for the Council of Australian Postgraduate Associations (CAPA) this year. I was elected 2010 President of CAPA last week, and intend to continue advocating for casuals in that role.

You may or may not know that the Arts Faculty made a ‘strategic decision’ to stop paying for guest lectures last year, which has put countless postgraduate students in the position of offering or agreeing to teach the lectures for free in the belief that it will be good for their careers – never mind the many unpaid hours it takes them to prepare and teach, which is often in addition to paid work elsewhere. The GSA and CAPA believe this situation is absolutely outrageous and indefensible.

I will not be teaching any of this or other universities’ subjects for free, and nor do I encourage any other students to do so. Those of us who are fortunate enough to have a scholarship are, as CAPA publicised last year, living just below the Henderson Poverty Line. The small increase in APAs won by CAPA for next year will nudge the scholarship just above the poverty line. And yet a university with a billion dollar budget has the gall to tell us that it does not have the resources to pay for our labour. I for one am responding by withdrawing my labour entirely from this system of exploitation, and strongly encourage others who can to do the same. We can all at least agree not to teach for free, but also where possible, not to teach under the appalling remuneration and conditions facing casual tutors.

As a Councillor, I am clearly not in a position to speak out about the outrageous, unethical management decisions being made by Melbourne University, and so I would like my resignation to be accepted immediately. It is also against my own ethical position to remain on a governance body that will allow the University to continue to move in this direction, where its least powerful members are so desperately undervalued. I would also bring to the Council’s attention that across the sector, sessionals are doing over 50% of the teaching, and postgraduates make up 57% of the sector’s research and development output. What is strategic about disenfranchising this labour force?

I wish you all well as you endeavour to govern an unmanageable state of affairs.

Sincerely,

Tammi


Dear Tammi,

Many thanks for your participation in the eResearch training program for graduate students in 2009. I have really appreciated your enthusiastic participation and feedback from participants for your Web 2.0 & Social Media for Research Students: Wikis, Blogs and Beyond has been very positive. The University of Melbourne seems to be leading the pack with this type of training and [there was a presentation by Melbourne] at the eResearch Australasia conference earlier in November. [We] believe that the program has been instrumental in raising awareness across the university of the importance of equipping our research students with eResearch skills and tools. At the e-Volution eResearch Symposium at the University in September, the DVC-R, Professor Peter Rathjen, highlighted the need for a University-wide strategy to educate and train RHD candidates in eResearch. He identified the need for all RHDs to be aware of and to incorporate into their daily practice, elements of University policy on data research management, including data access and integrity, and to develop their eResearch skills. The program also features in the draft eResearch strategy for the University.

Planning is underway for 2010. I am hoping that you will be able to participate in the program next year. However I need to tell you that MSGR are unable to pay presenters next year. So I understand that this and /or study demands may be a barrier…or any other reasons…. Please let me know at your earliest convenience if you can participate and if the nominated date suits.
Face-to-face classes will continue – and we are planning to expand, adding some new topics, e.g. Video collaboration: EVO & other collaboration tools; Overview of HPC and Visualisation Services; and Digitization. In addition MSGR and Learning Environments will develop an eResearch ‘toolkit’ in the newly launched Graduate Research Portal on Sakai. All research students will have access to the portal in 2010.


Tammi Jonas
PhD Candidate, Cultural Studies
University of Melbourne
Vice President (National Operations), Council of Australian Postgraduate Associations (CAPA)
www.tammijonas.blogspot.com

“I awake each morning torn between a desire to save the world and a desire to savour the world. This makes it hard to plan my day.” E. B. White